Eksote: Change in oral health care reception models

The project included the development and implementation of new Eksote oral health care reception models in 2011-2012. NHG supported Eksote throughout the process from planning to implementation and change management.

During the project, Eksote clinics designed four different reception models to meet the challenges of the future. NHG supported the testing of the models, and assessed their productivity through piloting. On the basis of the feedback received, the change was initiated according the new reception models. NHG’s guidance and support helped the managers, supervisors and other personnel to change their attitudes and operating methods, and enabled a quick adoption of the new practices.

Due to the new reception models, single patient group productivity increased up to 30%, releasing resources for those queuing for treatment or needing additional care. Progress will be monitored with indicators developed for this purpose in the course of the project.